Resume — Sandi Showalter

Principal Content Designer & Systems Architect

Introduction

I architect scalable content systems and governance frameworks for enterprise-level environments. With a background in navigating high-stakes ambiguity, I specialize in bridging the gap between technical architecture and human-centered design for millions of users.

Skills & Expertise

  • Strategic Systems: Content Strategy & Governance Frameworks, Information Architecture (IA), Enterprise CMS Migrations.

  • Product & UX: UX Writing, Service Design, Accessibility (WCAG/508) Compliance, Content Modeling.

  • Leadership: Cross-functional Stakeholder Management, Editorial Standards & Mentorship, Content Operations (ContentOps).

Selected Experience

  • Hillsborough County Government (2014 – Present)
    Senior Web Content Coordinator (Lead Content Strategist & Systems Architect) — Led the end-to-end content strategy and digital transformation for a 1.5M resident population. Architected a headless CMS migration and centralized content models to serve 30+ departments, ensuring trust and transparency in high-regulatory environments. (See portfolio project)

  • The Busy Pencil (2010 – Present)
    Freelance Writer / Owner — Created content, ghost-wrote books, delivered editorial strategy for small and mid-sized clients.

Education & Certifications

  • B.A. Communications — University of South Florida

  • Google UX Design Certification — (In progress)